1. When is my bouquet delivered ?
The delivery takes place on the requested date, except in case of force majeure. Examples are extreme weather conditions, natural disasters, local festivities…
2. What can I do if I have other questions?
You can contact us by phone : +32 (0)2 513.93.20, e-mail : firstname.lastname@example.org or you can click the "contact our customer service" link on top of this page.
3. Is it safe to pay?
We are a partner of Fleurop-Interflora who cooperates with Ogone/Ingenico, one of the world leaders in the processing of online payments. Ogone/Ingenico enables you to make payments in an ergonomic and user-friendly environment, with optimal security and privacy. It offers a broad range of payment channels, for instance all bankcards, credit cards, PayPal and iDEAL are accepted. For verification purposes a verification code of the card reader is requested with the payment.
4. What do I do in case of a funeral?
The first name and surname of the deceased must be entered. You have the possibility of including a crematoria, funeral parlour or religious institution. The time of the service and a possible contact person can also be added. The telephone number is requested in order to, where necessary, obtain more information about the service. You can enter more information in the comments.
5. Will my bouquet resemble the photos?
Flowers are seasonal. That is why we do not always have the full range of flowers available. We cannot always guarantee the availability of the various flowers and certainly not for “last minute” orders. That is why the composition of the products can differ slightly from those of the photographed items. However every product is realised at the last moment and individually. We will make every effort to match the colour and form of the illustrated products.
6. Can the bouquet be delivered on a Sunday or a public holiday?
Basically deliveries are not made on a Sunday or on a statutory public holiday.